XCALLY Integrations

Boost operational performance with XCALLY’s effortless integrations

From CRM and ticketing systems to social media, bots, and ASR & TTS providers, XCALLY adapts to your existing tools, optimizing workflows and boosting productivity. Experience smoother processes and more effective interactions across all touchpoints for a better customer experience.

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CRM

Salesforce

XCALLY integrates with Salesforce, the world's leading CRM, enabling lead and customer management. Call, chat and email interactions are synchronised in real time.

Freshsales

XCALLY integrates seamlessly with Freshsales, Freshworks' CRM. All interactions with leads and contacts are automatically recorded and synchronised.

Servicenow

XCALLY integrates with Servicenow, ITSM's platform, allowing service tickets to be automatically created and managed directly from the operators' interface.

Ticketing Systems

Zendesk

Discover the integration between Zendesk and XCALLY to improve customer management efficiency. Manage calls, automate customer care and monitor interactions.

Microsoft Dynamics 365

The integration between Microsoft Dynamics 365 and XCALLY optimises customer management, offering a higher level of customer experience. Find out how to transform your support!

Desk

XCALLY provides integration with Desk.com the Cloud Help Desk solution for customer care. Desk.com creates a case for each call, based on the queues and triggers configured.

Social media and messaging

Whatsapp Business

Integration with XCALLY turns WB into a complete communication and collaboration platform, enabling conference calls and video calls with an intuitive user experience.

Viber

With the integration of XCALLY, Viber offers powerful features for voice calls and group video conferences, transforming itself into a platform for remote communication.

X

XCALLY integrates X as a new channel with Openchannel. Customers can send direct messages, while operators handle replies via XCALLY Motion.

Bots

Amazon Lex

L'integrazione consente di creare chatbot e assistenti vocali personalizzati nel contact center, sfruttando il machine learning per interazioni vocali e testuali.

Dialog Flow

L'integrazione di XCALLY potenzia l’AI per un dialogo naturale, migliorando l'assistenza clienti e amplificando le capacità di automazione e comprensione del linguaggio.

Open AI

L'integrazione di OpenAI in XCALLY consente di sfruttare le capacità avanzate dei chatbot all'interno della piattaforma di contact center, migliorando la CX.

ASR & TTS

Open AI Whisper

With Whisper, XCALLY offers intelligent and customised answers in real time, automating complex processes and improving efficiency in contact centres.

Google

Google TTS is used to convert what is written into verbal form, Google ASR is used to convert written text into words.

Ispeech

When integrated with XCALLY, it can analyse telephone conversations between customers and operators in real time, transcribe them and automatically extract useful insights.

Providers

Bandwidth

Bandwidth's integration with XCALLY provides a reliable and scalable solution for corporate communication needs.

Clickatell

Thanks to the Clickatell API integrated in XCALLY, operators can easily send and receive messages to and from any phone number.

Clicksend

When integrated with XCALLY, Clicksend offers the ability to send and receive high-quality transactional SMS messages to all major mobile operators worldwide.