In the context of business efficiency, proper human resource management is essential. To ensure activity optimization and goal achievement, companies are increasingly relying on Workforce Management (WFM) processes. In this article, we will explore the concept […]
Smart scheduling and flexibility: workforce management in the contact centers of the future
September 18
The workforce managementis a key component to better manage a contact center's human resources and optimize the customer experience. But how will this area evolve in the future? Two key words will be: intelligent scheduling and […]
The importance of work force management in improving business efficiency
June 20
The work force management (WFM)is a strategy that companies use to maximize the use of human resources and improve the efficiency of business processes. WFM involves the management of all workforce-related activities, such as resource planning, […]
Agile Workforce Management: Strategies for a Flexible and Effective Organization
May 31
Agile workforce management is a crucial aspect of any organization's success, especially in today's rapidly changing business environment. Companies need to be able to adapt quickly to market conditions and customer demands, and having an agile […]
What is Workforce Management and How Does it Work?
March 31
What is workforce management? Workforce Management (or Work Force Management or WFM) is a set of processes and strategies used by companies to manage personnel and workforce-related activities. In general, WFM aims to maximize the efficiency, […]
