The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience
November 24
WhatsApp represents a powerful tool for implementing an omnichannel strategy, offering numerous benefits for companies. Its wide distribution and ease of use make it a favorite communication channel for consumers. With WhatsApp, it is possible to…
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XCALLY: the omnichannel solution for optimizing credit recovery
November 7
Credit recovery, or debt collection, is a crucial challenge for companies that want to maintain their financial strength and reputation in the market. However, traditional communication channels such as telephone, email or mail often prove ineffective,…
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WhatsApp integration: the opportunities and benefits facing an omnichannel contact center
October 17
In today's digital world, companies are constantly looking for innovative ways to improve the customer service experience. Opening a communication channel via WhatsApp can be a strategic move for contact centers that wish to offer quality,…
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Whatsapp for customer service: benefits and opportunities
May 4
Whatsapp has become one of the most widely used means of communication in the world, with more than 2 billion monthly active users. This instant messaging platform was initially created for communicating between friends and family,…
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