whatsapp

In this case study we are going to analyze how the customer of Inovasj, a long-standing partner of XCALLY, used our omnichannel solutions to significantly improve operations and customer experience. Who is the client company Lombarda…

Managing conversations with customers in an effective and humanized way is a choice that many companies undertake today, to improve their customer experience. Let's find out how the Botify plugin, developed for XCALLY, facilitates this task…

In an age when digital communication holds a crucial role in business, the use of tools such as WhatsApp for outbound marketing campaigns is proving increasingly essential. We explore how to make the most of this…

Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are…

When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the…

In recent years, WhatsApp has established itself as one of the leading instant communication channels, with billions of active users worldwide. This popularity has led many companies to leverage WhatsApp as a customer care tool to…