Botify, the plugin for automated chatbots on XCALLY
September 27
Managing conversations with customers in an effective and humanized way is a choice that many companies undertake today, to improve their customer experience. Let's find out how the Botify plugin, developed for XCALLY, facilitates this task […]
In an age when digital communication holds a crucial role in business, the use of tools such as WhatsApp for outbound marketing campaigns is proving increasingly essential. We explore how to make the most of this […]
WhatsApp for business: the key to effective customer care
April 12
Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are […]
Maximize your customer service efficiency with XCALLY's Real time monitoring
April 5
When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the […]
XCALLY Instant: Instant Messaging for Effective Customer Care on Whatsapp.
February 9
In recent years, WhatsApp has established itself as one of the leading instant communication channels, with billions of active users worldwide. This popularity has led many companies to leverage WhatsApp as a customer care tool to […]
The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience
November 24
WhatsApp represents a powerful tool for implementing an omnichannel strategy, offering numerous benefits for companies. Its wide distribution and ease of use make it a favorite communication channel for consumers. With WhatsApp, it is possible to […]
