omnichannel

Whatsapp for customer service: benefits and opportunities

May 4

Whatsapp has become one of the most widely used means of communication in the world, with more than 2 billion monthly active users. This instant messaging platform was initially created for communicating between friends and family, […]

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What is it and how to make a chatbot

April 28

Chatbots are artificial intelligence (AI) programs designed to simulate human conversations through a messaging platform. Chatbots can be integrated in various ways, from websites to messaging applications, from social media to email, to provide customer assistance […]

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Omnichannel vs Multichannel: What Are the Differences?

April 26

In recent years, the world of customer care has undergone a radical transformation. With the advent of technology and the widespread use of mobile devices, customers have gained unprecedented power. Today, end-users can interact with companies […]

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AI Technology: Revolutionizing the Way We Live and Work

April 13

Artificial Intelligence (AI) technology has become increasingly prominent and influential in our daily lives, transforming the way we work, live, and interact. As a rapidly evolving field, AI technology continues to make groundbreaking advancements, drawing interest […]

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Efficiency and Flexibility in the Modern Workplace: Exploring the Benefits of Hot Desking

April 11

Hot desking is a work practice that is becoming increasingly popular in many companies that have a modern approach to the world of work. This method involves assigning flexible workstations to employees, which they can only […]

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XCALLY Queue Manager: the plugin that improves the customer experience

April 4

Within contact centers, it is becoming increasingly important to ensure a certain level of autonomy for various operators and the ability to manage customer interactions in the best possible way, controlling call queue traffic and reducing […]

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