omnichannel

Cloud & Edge computing: differences, pros and cons

June 15

In digitalization and Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two […]

Read the article >

XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience

June 5

Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]

Read the article >

Agile Workforce Management: Strategies for a Flexible and Effective Organization

May 31

Agile workforce management is a crucial aspect of any organization's success, especially in today's rapidly changing business environment. Companies need to be able to adapt quickly to market conditions and customer demands, and having an agile […]

Read the article >

Revolutionizing online experiences with a Recommendation System

May 29

As the digital world continues to expand, the need for personalized experiences becomes increasingly important. Recommendation systems, have emerged as a powerful tool for providing users with tailored suggestions based on their preferences, habits and interests. […]

Read the article >

Contact center software and CRM. How do they integrate?

May 18

Contact Center Software is a multichannel software solution for managing customer interactions, while CRM (Customer Relationship Management) is a system for monitoring and managing these relationships. Both are important for companies that want to provide high-quality […]

Read the article >

Queue Campaigns vs IVR Campaigns for outbound dialer: what are the differences?

May 15

In today's competitive business environment, customer engagement is more crucial than ever. One way to stay ahead is by effectively using outbound dialer queue campaigns and IVR (Interactive Voice Response) campaigns. These communication strategies can significantly improve your […]

Read the article >