Cloud & Edge computing: differences, pros and cons
June 15
In digitalization and Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two […]
XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience
June 5
Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]
Agile Workforce Management: Strategies for a Flexible and Effective Organization
May 31
Agile workforce management is a crucial aspect of any organization's success, especially in today's rapidly changing business environment. Companies need to be able to adapt quickly to market conditions and customer demands, and having an agile […]
Revolutionizing online experiences with a Recommendation System
May 29
As the digital world continues to expand, the need for personalized experiences becomes increasingly important. Recommendation systems, have emerged as a powerful tool for providing users with tailored suggestions based on their preferences, habits and interests. […]
Contact center software and CRM. How do they integrate?
May 18
Contact Center Software is a multichannel software solution for managing customer interactions, while CRM (Customer Relationship Management) is a system for monitoring and managing these relationships. Both are important for companies that want to provide high-quality […]
Queue Campaigns vs IVR Campaigns for outbound dialer: what are the differences?
May 15
In today's competitive business environment, customer engagement is more crucial than ever. One way to stay ahead is by effectively using outbound dialer queue campaigns and IVR (Interactive Voice Response) campaigns. These communication strategies can significantly improve your […]
