omnichannel

How can an effective omnichannel customer journey be created?

July 17

As the world transforms and becomes increasingly connected and digitalized, it becomes crucial for companies to provide a seamless and continuous experience to their customers. To do this, the choice of many companies is to rely […]

Read the article >

How can an IVR contact center enhance the operational efficiency of customer care specialists?

July 12

The world of customer service is constantly evolving, and companies are looking for solutions to improve the consumer experience, reduce costs, and increase the efficiency of their operators. In this context, the adoption of an IVR […]

Read the article >

Why adopting Omnichannel Contact Center Software is essential to making your customers 100% satisfied.

June 23

The world of communication between companies and customers is constantly evolving. Today, it is no longer enough to offer quality customer service through one channel: it is necessary to be present and responsive on all communication […]

Read the article >

Cloud & Edge computing: differences, pros and cons

June 15

In digitalization and Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two […]

Read the article >

XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience

June 5

Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]

Read the article >

Agile Workforce Management: Strategies for a Flexible and Effective Organization

May 31

Agile workforce management is a crucial aspect of any organization's success, especially in today's rapidly changing business environment. Companies need to be able to adapt quickly to market conditions and customer demands, and having an agile […]

Read the article >