Contact center optimization: strategies and tips to increase customer satisfaction
August 9
The contact center is the main point of contact between a company and its customers. A well-organized and optimized contact center is critical to delivering anexcellent customer experience, building customer loyalty, and protecting the company's brand. […]
XCALLY integration with Salesforce: the benefits of an omnichannel system
August 3
Salesforce is one of the most widely used CRM platforms in the world, allowing you to manage and automate the sales, marketing and customer service process. Salesforce integration, allows a company's CRM to be connected to […]
How does a web chat work within an omnichannel customer service system?
August 1
In an increasingly digitized world, companies must adapt to respond effectively to customer needs. Web chat has proven to be an essential tool in this context, offering a fast and efficient method of communication that can […]
How can an effective omnichannel customer journey be created?
July 17
As the world transforms and becomes increasingly connected and digitalized, it becomes crucial for companies to provide a seamless and continuous experience to their customers. To do this, the choice of many companies is to rely […]
How can an IVR contact center enhance the operational efficiency of customer care specialists?
July 12
The world of customer service is constantly evolving, and companies are looking for solutions to improve the consumer experience, reduce costs, and increase the efficiency of their operators. In this context, the adoption of an IVR […]
Why adopting Omnichannel Contact Center Software is essential to making your customers 100% satisfied.
June 23
The world of communication between companies and customers is constantly evolving. Today, it is no longer enough to offer quality customer service through one channel: it is necessary to be present and responsive on all communication […]
