omnichannel

Omnichannel contact center solutions: maximize the efficiency of your business with XCALLY

October 3

Successful businesses depend on effective communication and impeccable customer service. With the advent of new technologies and the evolution of communication channels, contact centers have had to adapt to meet the ever-increasing needs of modern customers. […]

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Contact center security: how XCALLY protects your data from cyber attacks

August 29

Security is a crucial issue for any business, especially when handling large volumes of sensitive data. Modern contact centers collect an increasing amount of valuable information through channels such as calls, chats, emails and social media. […]

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Integrating Zendesk with an omnichannel system: complete guide

August 25

Today, customers want to interact with companies through multiple channels, such as email, chat, social media, telephone and website. To best manage customer service across these different channels, you need to integrate your Zendesk ticketing with […]

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Contact center optimization: strategies and tips to increase customer satisfaction

August 9

The contact center is the main point of contact between a company and its customers. A well-organized and optimized contact center is critical to delivering anexcellent customer experience, building customer loyalty, and protecting the company's brand. […]

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XCALLY integration with Salesforce: the benefits of an omnichannel system

August 3

Salesforce is one of the most widely used CRM platforms in the world, allowing you to manage and automate the sales, marketing and customer service process. Salesforce integration, allows a company's CRM to be connected to […]

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How does a web chat work within an omnichannel customer service system?

August 1

In an increasingly digitized world, companies must adapt to respond effectively to customer needs. Web chat has proven to be an essential tool in this context, offering a fast and efficient method of communication that can […]

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