The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience
November 24
WhatsApp represents a powerful tool for implementing an omnichannel strategy, offering numerous benefits for companies. Its wide distribution and ease of use make it a favorite communication channel for consumers. With WhatsApp, it is possible to […]
How the concept of omnichannel healthcare is transforming patient care
November 21
Healthcare is undergoing a radical transformation through the adoption of the concept of omnichannel healthcare. This new philosophy is based on the integration of different communication channels, such as telemedicine, mobile apps, chatbots and digital platforms, […]
What is conversational marketing and how it can improve customer dialogue
November 13
Conversational marketing is becoming an increasingly important component of modern marketing strategies. Based on dialogue rather than simple communication, it helps companies approach customers in a more natural and engaging way, listening to their needs and […]
Learn how to use omnichannel customer engagement for successful interactions
November 10
Omnichannel customer engagementhas become a key element for modern companies that want to provide a memorable experience for their customers. This strategy enables interaction with users through different communication channels, providing continuity and personalized engagement. What […]
Automation triggers: what they are and how to apply them to customer care
October 25
In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]
WhatsApp integration: the opportunities and benefits facing an omnichannel contact center
October 17
In today's digital world, companies are constantly looking for innovative ways to improve the customer service experience. Opening a communication channel via WhatsApp can be a strategic move for contact centers that wish to offer quality, […]
