omnichannel

Learn how to use omnichannel customer engagement for successful interactions

November 10

Omnichannel customer engagementhas become a key element for modern companies that want to provide a memorable experience for their customers. This strategy enables interaction with users through different communication channels, providing continuity and personalized engagement. What […]

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Automation triggers: what they are and how to apply them to customer care

October 25

In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]

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WhatsApp integration: the opportunities and benefits facing an omnichannel contact center

October 17

In today's digital world, companies are constantly looking for innovative ways to improve the customer service experience. Opening a communication channel via WhatsApp can be a strategic move for contact centers that wish to offer quality, […]

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Omnichannel contact center solutions: maximize the efficiency of your business with XCALLY

October 3

Successful businesses depend on effective communication and impeccable customer service. With the advent of new technologies and the evolution of communication channels, contact centers have had to adapt to meet the ever-increasing needs of modern customers. […]

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Contact center security: how XCALLY protects your data from cyber attacks

August 29

Security is a crucial issue for any business, especially when handling large volumes of sensitive data. Modern contact centers collect an increasing amount of valuable information through channels such as calls, chats, emails and social media. […]

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Integrating Zendesk with an omnichannel system: complete guide

August 25

Today, customers want to interact with companies through multiple channels, such as email, chat, social media, telephone and website. To best manage customer service across these different channels, you need to integrate your Zendesk ticketing with […]

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