IVR System: How to Enhance Customer Experience with XCALLY
June 18
The IVR system (Interactive Voice Response system) has proven to be a powerful tool over time for improving the customer experience, optimizing resources, and increasing productivity. From the early automated response systems developed in the '90s […]
XCALLY enables omnichannel management in the e-commerce industry.
May 24
The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition […]
Conversational AI and Chatbots: Transforming Omnichannel Customer Experience with XCALLY
May 16
Conversational AI and chatbots have emerged as powerful tools in the realm of customer experience, enabling personalized interactions and providing immediate and intelligent support. In this article, we will explore how Conversational AI and chatbots are […]
Customer experience automation: improving customer care with XCALLY
May 13
The digital era has radically transformed how businesses interact with their customers. Today, delivering a seamless customer experience is essential for the success of any business. In this context, customer experience automation plays a fundamental role […]
Optimize your customer care service for your booking service with XCALLY.
May 9
The lives of many of us today are marked by booking services: travel, appointments, and various daily services require a booking service and, consequently, a customer service that can keep track of all requests and resolve […]
Call Center Optimization: maximize efficiency and customer satisfaction with XCALLY
May 3
In recent years, the importance of providing high-quality customer care service has become critical to the success of companies. Call center optimization has become a key element in improving operational efficiency and customer satisfaction. In this […]
