IVR stands for Interactive Voice Response: interactive voice response, which is a technology that allows customers to interact with a telephone system through a voice menu configurable to a company's specific needs. IVRs are increasingly established […]
How to choose the right customer support software for your contact center
February 1
One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this, […]
Microsoft Teams Voice Connector: the new XCALLY integration, more features for companies
December 5
Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will […]
Cybersecurity and multi-factor authentication: how to prevent cyber-attacks
November 2
According to the latest Clusit Report, in 2021 cyber-attacks across the globe have increased by 10% compared to the previous year and they are more severe. The impact of accidents is higher and the repercussions on […]
XCALLY migrates from V2 to V3. A new future-ready version of the omnichannel software, which improves from a technical standpoint while keeping its graphical interface unchanged and ensuring the same usability for operators who employ it […]
Gitex Dubai 2022: the world’s leading technology event. XCALLY participates with DVCOM
October 1
The Gitex 2022 event will take place in Dubai from 10 to 14 October 2022. Gitex Global is one of the world’s leading technology events, with over 250,000 guests from more than 140 countries. The convention […]
