omnichannel

The world of customer service is constantly evolving, and companies are looking for solutions to improve the consumer experience, reduce costs, and increase the efficiency of their operators. In this context, the adoption of an IVR…

The world of communication between companies and customers is constantly evolving. Today, it is no longer enough to offer quality customer service through one channel: it is necessary to be present and responsive on all communication…

In digitalization and  Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two…

Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand,…

Agile workforce management is a crucial aspect of any organization's success, especially in today's rapidly changing business environment. Companies need to be able to adapt quickly to market conditions and customer demands, and having an agile…

As the digital world continues to expand, the need for personalized experiences becomes increasingly important. Recommendation systems, have emerged as a powerful tool for providing users with tailored suggestions based on their preferences, habits and interests.…