AI Technology: Revolutionizing the Way We Live and Work
April 13
Artificial Intelligence (AI) technology has become increasingly prominent and influential in our daily lives, transforming the way we work, live, and interact. As a rapidly evolving field, AI technology continues to make groundbreaking advancements, drawing interest […]
Efficiency and Flexibility in the Modern Workplace: Exploring the Benefits of Hot Desking
April 11
Hot desking is a work practice that is becoming increasingly popular in many companies that have a modern approach to the world of work. This method involves assigning flexible workstations to employees, which they can only […]
XCALLY Queue Manager: the plugin that improves the customer experience
April 4
Within contact centers, it is becoming increasingly important to ensure a certain level of autonomy for various operators and the ability to manage customer interactions in the best possible way, controlling call queue traffic and reducing […]
What is Workforce Management and How Does it Work?
March 31
What is workforce management? Workforce Management (or Work Force Management or WFM) is a set of processes and strategies used by companies to manage personnel and workforce-related activities. In general, WFM aims to maximize the efficiency, […]
The availability of a 24/7 phone service has become a necessity for many companies that aim to provide high-quality customer service, especially for customer service-related services. What is 24/7 availability and why is it important for […]
How XCALLY was born XCALLY was born from the passion of a group of contact center professionals and their vision of what customer care should be. Since 1996, experimenting with Voice over IP solutions and using […]
