How to use an omnichannel call center software to its fullest potential
February 5
There is an increasing focus on omnichannel, multichannel, artificial intelligence, and automation. These are the new and innovative scenarios facing companies involved in today’s customer service. The race to have the best omnichannel call center software […]
Live Call Translator case study: XCALLY and supporting victims of gender-based violence
January 31
In this case study we are going to analyze how an automated translation solution enabled a client of mdtel, a strategic partner of XCALLY, to provide a targeted service for addressing gender-based violence and sexual assault. […]
Customer satisfaction strategies: how to improve customer experience with XCALLY
January 29
Customer focus has never been more crucial than it is today. A company's ability to meet customer expectations can mean the difference between success and failure. Customer satisfaction strategies are essential tools for building and maintaining […]
IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite
December 10
In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an […]
Voicebot technology: how to improve the customer journey with artificial intelligence
December 5
Technological innovation has transformed the way companies interact with their customers. Among the most promising solutions is emerging voicebot technology, which offers an advanced approach to managing communications in the customer service sector. Voicebots, with their […]
The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and […]