omnichannel

IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite

December 10

In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an […]

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Voicebot technology: how to improve the customer journey with artificial intelligence

December 5

Technological innovation has transformed the way companies interact with their customers. Among the most promising solutions is emerging voicebot technology, which offers an advanced approach to managing communications in the customer service sector. Voicebots, with their […]

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How to choose an omnichannel call center software

November 26

The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and […]

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Hyper - personalization and customer experience: how to build customer loyalty

August 13

Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream […]

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Case Study: Optimizing Customer-Agent Interaction through XCALLY's video channel system

August 6

This case study focuses on the implementation of the XCALLY video channel system., an advanced WebRTC-based video conferencing solution, to enhance the interaction experience between customers and customer service agents. The Client The client, a digital […]

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Digital transformation in banking: the evolution of financial services

July 25

Digital transformation in the banking and finance sector has become an unavoidable necessity to remain competitive. These transformations involve the adoption of innovative technologies to improve operational efficiency, customer experience, and the ability to adapt to […]

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