omnichannel customer journey

How can an effective omnichannel customer journey be created?

July 17

As the world transforms and becomes increasingly connected and digitalized, it becomes crucial for companies to provide a seamless and continuous experience to their customers. To do this, the choice of many companies is to rely […]

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Why adopting Omnichannel Contact Center Software is essential to making your customers 100% satisfied.

June 23

The world of communication between companies and customers is constantly evolving. Today, it is no longer enough to offer quality customer service through one channel: it is necessary to be present and responsive on all communication […]

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Revolutionizing online experiences with a Recommendation System

May 29

As the digital world continues to expand, the need for personalized experiences becomes increasingly important. Recommendation systems, have emerged as a powerful tool for providing users with tailored suggestions based on their preferences, habits and interests. […]

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Data Retention: The New XCALLY Add-On

April 18

Data management is a crucial aspect for any business, as accurate cataloging and retention of information is essential for smooth operations. It is important to ensure data is stored securely and backed up effectively to avoid […]

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Availability app: the new XCALLY add-on

March 28

The availability of a 24/7 phone service has become a necessity for many companies that aim to provide high-quality customer service, especially for customer service-related services. What is 24/7 availability and why is it important for […]

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The Casaforte Case Study: increasing redemption with Vidaoo

January 16

Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by […]

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