Customer Service Quality Analyst: the expert who improves customer care efficiency
April 19
In customer care, quality of service is paramount. To ensure that customers receive excellent service, companies rely on specialized professionals such as the Customer Service Quality Analyst. In this article, we will explore the fundamental role […]
Optimize your customer care with a Workforce Management Software
April 17
Workforce management has become increasingly important as companies have moved toward an omnichannel customer service model. A workforce management software can help efficiently manage human resources and ensure a smooth customer experience across all channels. In […]
WhatsApp for business: the key to effective customer care
April 12
Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are […]
Chat with Artificial Intelligence: the seamless integration of human support and technology
April 9
The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]
Explainability in AI: understanding artificial intelligence to improve customer care
March 21
Artificial intelligence is increasingly being used in customer interactions, but it is important for companies to be able to explain the decisions made by their systems, to give greater transparency to a world, in some cases, […]
IVR Optimization: Improving customer care efficiency with XCALLY for a personalized experience
March 18
In an ever-changing business landscape, delivering exceptional customer care is critical to maintaining a competitive advantage. A key aspect of optimizing customer interactions is the IVR (Interactive Voice Response) systems.. In this article, we will delve […]
