NLP Sentiment Analysis in Customer Service: Enhance the Experience with XCALLY
June 28
In the context of customer service, understanding and empathetically responding to customer's emotional reactions is crucial to ensure a rewarding and satisfying experience. NLP Sentiment Analysis is a powerful tool that allows analyzing and interpreting the […]
Jscripty: Enhance the Efficiency of Your Customer Service with XCALLY
June 21
In the world of customer service, efficiency and the quality of customer support are crucial for a company's success. Scripting tools are powerful resources that enable structured and guided customer interactions. In this article, we will […]
Case Study Rodd Hotels: XCALLY's Solution for the Hospitality Sector
June 3
In this case study, we will analyze how XCALLY, with the support of its partner, successfully implemented an omnichannel solution for a well-known hospitality company in Canada and the USA. By leveraging the ease of integration […]
Discover how XCALLY revolutionizes the Omnichannel Customer Experience with Openchannel
May 21
Omnichannel is now an essential element in providing quality customer care. Today's customers expect to interact with companies through their preferred communication channels without interruptions or difficulties. To meet this need, XCALLY has developed an innovative […]
Call Center Optimization: maximize efficiency and customer satisfaction with XCALLY
May 3
In recent years, the importance of providing high-quality customer care service has become critical to the success of companies. Call center optimization has become a key element in improving operational efficiency and customer satisfaction. In this […]
Why it is important to choose an Omnichannel Customer Service Software to improve customer experience
April 23
The number of channels available for customers to interact with businesses has grown exponentially in recent years, with the advent of chatbots, messengers, mobile apps and more. It has become imperative for companies to manage requests […]
