omnichannel customer journey

Frustrated customers and stressed agents? Introduce callback system in your call center!

January 13

Statistically, at least 60 percent of customer service customers believe that a one-minute wait when calling a company is an unacceptable time. This is because end-user expectations have been evolving and, as of today, speed of […]

Read the article >

Process automation: manage customer relationship through predefined interactions

December 16

Process automation has become an essential element for companies looking to improve operational efficiency and customer satisfaction. In an environment where communication occurs across multiple channels, integrating automation solutions is not only beneficial, but also critical […]

Read the article >

IVR builder: how to customize your own automated voice response system

December 13

Managing customer interactions is a crucial aspect for any company that wishes to remain competitive. In this context, the IVR builder represents a key tool for improving communications efficiency and optimizing the customer experience. We will […]

Read the article >

Revolutionizing the Customer Journey in call centers: the importance of personalization and omnichannelity

November 29

In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and […]

Read the article >

How to choose an omnichannel call center software

November 26

The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and […]

Read the article >

Chatbot intelligence: the use of AI for customer service

October 4

Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of […]

Read the article >

1 2 3 … 8 Next »