Enhancing Financial Services through XCALLY: Mukuru's Case study
September 6
This case study delves into how Mukuru partnered with XCALLY to seamlessly integrate voice and digital communication, leading to remarkable improvements in operational efficiency, customer engagement, and service quality. Who are Mukuru? An introduction Mukuru is […]
In a context such as customer care, ensuring efficiency and customer satisfaction are priority goals. Among the most effective strategies for handling customer inquiries in a structured and fast manner is the use of a ticketing […]
Partner Success: Strategies and Approaches for Quality Relationships
July 19
The success and value of a company depend not only on its intrinsic capabilities but also on the quality of its partnerships. Creating a network of strong and structured relationships, a concrete project, becomes increasingly crucial […]
Discover how XCALLY revolutionizes the Omnichannel Customer Experience with Openchannel
May 21
Omnichannel is now an essential element in providing quality customer care. Today's customers expect to interact with companies through their preferred communication channels without interruptions or difficulties. To meet this need, XCALLY has developed an innovative […]
Omnichannel call center software: The complete solution for a seamless customer experience
April 2
Customer service as it was known until recently is changing at increasing speeds, with the use of increasingly sophisticated technological supports and also through the use of artificial intelligence. In an ever-changing environment, the concept of […]
Omnichannel engagement: the strategy to win and retain customers
March 12
Nowadays, average users expect the ability to take advantage of customer care services that are as continuous and personalized as possible. Omnichannel engagement has emerged as the solution to meet these expectations, ensuring a smooth and […]
