omnichannel customer experience

Real Time Translator: Facilitates Multilingual Conversations with XCALLY

November 22

In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]

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Data Retention plugin: managing data with XCALLY

September 20

Proper management of corporate data is an increasingly important factor for modern companies. The Data Retention plugin developed for XCALLY is a key tool for effectively and efficiently administering omnichannel platform databases. Let's find out in […]

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Predictive customer analytics: optimize your customer service strategy

September 9

In the increasingly competitive customer service landscape, implementing advanced tools such as predictive customer analytics becomes critical to anticipating customer needs and delivering a personalized, quality experience. Let's find out how this technology can revolutionize the […]

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Enhancing Financial Services through XCALLY: Mukuru's Case study

September 6

This case study delves into how Mukuru partnered with XCALLY to seamlessly integrate voice and digital communication, leading to remarkable improvements in operational efficiency, customer engagement, and service quality. Who are Mukuru? An introduction Mukuru is […]

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Why use a Ticketing System integration in XCALLY

August 2

In a context such as customer care, ensuring efficiency and customer satisfaction are priority goals. Among the most effective strategies for handling customer inquiries in a structured and fast manner is the use of a ticketing […]

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Partner Success: Strategies and Approaches for Quality Relationships

July 19

The success and value of a company depend not only on its intrinsic capabilities but also on the quality of its partnerships. Creating a network of strong and structured relationships, a concrete project, becomes increasingly crucial […]

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