omnichannel customer experience

Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…

The digitization of health care and health-related processes also brings with it an increasing complexity of patient needs that requires innovative and flexible solutions. This case study analyzes the collaboration between XCALLY and NetValue in a…

When we talk about on-premise vs cloud in the context of omnichannel software, we are referring to two deployment models that offer different opportunities and challenges for companies. The two solutions have their advantages and disadvantages,…

Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…

What do we mean when we talk about CX or customer experience? In an area like customer service, what does it imply to have or not have a good CX? Is it true that companies that…

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…