The use of Predictive Analysis in customer care: how technology can improve customer experience
June 30
Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore, […]
Cloud & Edge computing: differences, pros and cons
June 15
In digitalization and Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two […]
Everything you need to know about eXplainable AI: the new frontier of artificial intelligence
June 9
Artificial intelligence (AI) is revolutionizing the world we live in, making it easier to solve complex problems and providing increasingly effective decision support. However, one of the main challenges related to AI is understanding the internal […]
Revolutionizing online experiences with a Recommendation System
May 29
As the digital world continues to expand, the need for personalized experiences becomes increasingly important. Recommendation systems, have emerged as a powerful tool for providing users with tailored suggestions based on their preferences, habits and interests. […]
AI singularity: what is it and what lies ahead in the next few years?
May 9
The concept of AI singularity, until recently essentially unknown, is becoming a term that populates our lives, even unknowingly. ChatGPT, and new artificial intelligence tools in general, are evolving very quickly, and just as quickly could […]
Using Sentiment Analysis to improve Customer Care.
April 20
When we talk about customer care, customer satisfaction is essential. Sentiment Analysis, is an Artificial Intelligence-based technology that is revolutionizing the way call centers interact with users. In this article, we will explore how Sentiment Analysis […]
