Text-to-speech, is a technology that enables the conversion of text to audio, offering new possibilities for interaction and accessibility. Thanks to recent developments in next-generation speech synthesis, artificial voices have become increasingly realistic and natural. In […]
Omnichannel contact center solutions: maximize the efficiency of your business with XCALLY
October 3
Successful businesses depend on effective communication and impeccable customer service. With the advent of new technologies and the evolution of communication channels, contact centers have had to adapt to meet the ever-increasing needs of modern customers. […]
How to adopt artificial intelligence technology at the enterprise level?
September 29
Artificial intelligence technology (technology related to artificial intelligence) is transforming companies in almost every industry. From chatbots to predictive analytics, from warehouse optimization to customer service, AI is revolutionizing corporate processes. Adopting AI can lead to […]
Virtual agent training: a practical guide to algorithms, data and processes for smarter chatbots
September 13
Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of […]
Predictive models: what is predictive machine learning and how it can improve your business
September 1
Predictive models based on machine learning are becoming essential tools for companies of all sizes, in order to meet the demands of an increasingly competitive market. These models can help companies predict future customer behavior, improve […]
Interpretability vs explainability: Understanding the Differences and Importance in the World of Artificial Intelligence
July 4
With the advent of artificial intelligence (AI), more and more organizations are using machine learning algorithms to make critical decisions that affect the lives of many people. However, the complexity and opacity of these algorithms can […]
