How XCALLY AI Assistants improve the customer experience and the work of operators
October 25
Customer service is evolving rapidly thanks to AI, which enables it to automate repetitive tasks and offer personalized assistance in real time. With its AI Assistants, XCALLY is enabling continuous improvement of the customer experience and […]
What is an Artificial Neural Network and how does it work?
July 5
Artificial neural networks (ANNs) are inspired by the functioning of the biological brain and its ability to learn through experience. What is an Artificial Neural Network? An Artificial Neural Network, or ANN, is a computational model […]
Chatbot evolution: from basic bots to artificial intelligence
June 14
The evolution of chatbots has revolutionized the way companies interact with customers. From simple basic bots, chatbots have become increasingly sophisticated through the integration of artificial intelligence. In this article, we will explore the history of […]
Chat with Artificial Intelligence: the seamless integration of human support and technology
April 9
The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]
Explainability vs Interpretability: the challenge of transparent artificial intelligence
December 15
Artificial intelligence (AI) has revolutionized many areas of our daily lives, but one of the main challenges when we talk about adopting artificial intelligence is understanding the results produced by the algorithms on which it is […]
How a predictive dialer can optimize the efficiency of a contact center
October 10
A contact center is a dynamic environment in which effective call handling is critical to ensuring a high-level customer experience. In this context, the use of a predictive dialer proves to be a powerful solution for […]
