IVR

The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition…

In recent years, the importance of providing high-quality customer care service has become critical to the success of companies. Call center optimization has become a key element in improving operational efficiency and customer satisfaction. In this…

In an ever-changing business landscape, delivering exceptional customer care is critical to maintaining a competitive advantage. A key aspect of optimizing customer interactions is the IVR (Interactive Voice Response) systems.. In this article, we will delve…

Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech,…

When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder,…

Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the…