IVR

IVR builder: how to customize your own automated voice response system

December 13

Managing customer interactions is a crucial aspect for any company that wishes to remain competitive. In this context, the IVR builder represents a key tool for improving communications efficiency and optimizing the customer experience. We will […]

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Fido Case Study - Promoting financial inclusion with XCALLY

November 13

In this case study, we will analyze how XCALLY enabled Fido, a client of Partner Maxin Solutions Ltd., to implement a tailored and innovative project in the financial field. Who is the client Fido is a […]

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Case Study Healthcare: XCALLY applied to the healthcare world

October 7

This case study in healthcare illustrates how XCALLY, an omnichannel customer care solution, has improved customer service for a leading company in the industry, especially during a very special time for everyone, namely the Covid Pandemic. […]

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IVR System: How to Enhance Customer Experience with XCALLY

June 18

The IVR system (Interactive Voice Response system) has proven to be a powerful tool over time for improving the customer experience, optimizing resources, and increasing productivity. From the early automated response systems developed in the '90s […]

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XCALLY enables omnichannel management in the e-commerce industry.

May 24

The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition […]

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Call Center Optimization: maximize efficiency and customer satisfaction with XCALLY

May 3

In recent years, the importance of providing high-quality customer care service has become critical to the success of companies. Call center optimization has become a key element in improving operational efficiency and customer satisfaction. In this […]

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