IVR

Communications management is critical to the success of any business that relies on direct contact with customers. In this context, call management software is a crucial tool for coordinating and optimizing telephone interactions, ensuring effective and…

Managing customer interactions is a crucial aspect for any company that wishes to remain competitive. In this context, the IVR builder represents a key tool for improving communications efficiency and optimizing the customer experience. We will…

In this case study, we will analyze how XCALLY enabled Fido, a client of Partner Maxin Solutions Ltd., to implement a tailored and innovative project in the financial field. Who is the client Fido is a…

This case study in healthcare illustrates how XCALLY, an omnichannel customer care solution, has improved customer service for a leading company in the industry, especially during a very special time for everyone, namely the Covid Pandemic.…

The IVR system (Interactive Voice Response system) has proven to be a powerful tool over time for improving the customer experience, optimizing resources, and increasing productivity. From the early automated response systems developed in the '90s…

The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition…