integrations

How AI integration is transforming customer service

October 15

The technological evolution of recent years is profoundly changing the expectations of customers, who are increasingly demanding in terms of service quality and response time. To keep up with these changes and offer a consistently personalized […]

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XCALLY AI Agent Assistants: support your operators with artificial intelligence

October 1

In recent years, the relationship between companies and customers has undergone a radical transformation. Modern customer care systems are called upon to handle increasingly sophisticated interactions across multiple channels, ensuring excellent service. To better support the […]

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Botify, the plugin for automated chatbots on XCALLY

September 27

Managing conversations with customers in an effective and humanized way is a choice that many companies undertake today, to improve their customer experience. Let's find out how the Botify plugin, developed for XCALLY, facilitates this task […]

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Data Retention plugin: managing data with XCALLY

September 20

Proper management of corporate data is an increasingly important factor for modern companies. The Data Retention plugin developed for XCALLY is a key tool for effectively and efficiently administering omnichannel platform databases. Let's find out in […]

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Chatbot AI: how artificial intelligence is revolutionizing customer service

September 16

Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find […]

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Customer relationship management system and omnichannel: how to best integrate them through XCALLY

July 30

Managing customer relationships effectively is a priority for every company. A system CRM (Customer Relationship Management System) thus proves to be an indispensable tool for organizing and optimizing all marketing, sales and after-sales activities. Using a […]

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