Data driven decision making: the key to business success
December 19
In today's environment, companies can no longer afford to make decisions based solely on hunches or past experiences. Data-driven decision making (DDDM) represents a strategic approach that uses data as the foundation for business decisions. This […]
Process automation: manage customer relationship through predefined interactions
December 16
Process automation has become an essential element for companies looking to improve operational efficiency and customer satisfaction. In an environment where communication occurs across multiple channels, integrating automation solutions is not only beneficial, but also critical […]
IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite
December 10
In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an […]
Real Time Translator: Facilitates Multilingual Conversations with XCALLY
November 22
In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]
XCALLY Live call translator: real-time transcription and translation for effective customer service
October 18
In recent years, customer expectations have changed profoundly: speed, accessibility, and personalization have become priorities in the service experience. To keep up with these changes, XCALLY has decided to focus on theintegration of AI within its […]
How AI integration is transforming customer service
October 15
The technological evolution of recent years is profoundly changing the expectations of customers, who are increasingly demanding in terms of service quality and response time. To keep up with these changes and offer a consistently personalized […]
