customer service

The Autoguidovie Case Study for customer service management

April 4

Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has […]

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XCALLY Motion for Tahya Misr, fundraising entity in Egypt

April 29

Project goals Tahya Misr is a growing and vibrant fundraising entity whose goal is to help Egyptian citizen in several sectors. During this COVID-19 crisis, Tahya Misr took the decision to aid people in Egypt - […]

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XCALLY Call Center Software: advanced filters

October 25

Easily find the interactions you are searching for! Advanced filters can be used to get the list of interactions that meets certain criteria. With this new tool, Agents can have more control when they search for […]

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Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!

May 25

Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the […]

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XCALLY and GDPR

May 25

Since its first projects, Xenialab approach focused towards a strong committment to privacy, transparency and safety in order to guarantee our clients personal data. This approach implies that the analyses of the overall architecture, as well […]

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XCALLY - Answernet Case study

January 29

One of the main benefits leveraged by AnswerNet has been also the XCALLY API, used to perform the integration between the voice platform and other business process management software, like its messaging, scripting, CRM and billing […]

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