customer service

Case study: how artificial intelligence helps contact center management

January 23

In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]

Read the article >

XCALLY and Telnyx together: a winning partnership for cutting-edge omnichannel customer service and lead generation functionalities

October 25

Why is this partnership great news for the customer Experience? On the one hand, there is XCALLY an innovative Customer Care Automation and Omnichannel solution, awarded as one of the best Call Center, Auto Dialer and […]

Read the article >

XCALLY, the migration from V2 to V3

October 21

XCALLY migrates from V2 to V3. A new future-ready version of the omnichannel software, which improves from a technical standpoint while keeping its graphical interface unchanged and ensuring the same usability for operators who employ it […]

Read the article >

The Autoguidovie Case Study for customer service management

April 4

Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has […]

Read the article >

XCALLY Motion for Tahya Misr, fundraising entity in Egypt

April 29

Project goals Tahya Misr is a growing and vibrant fundraising entity whose goal is to help Egyptian citizen in several sectors. During this COVID-19 crisis, Tahya Misr took the decision to aid people in Egypt - […]

Read the article >

XCALLY Call Center Software: advanced filters

October 25

Easily find the interactions you are searching for! Advanced filters can be used to get the list of interactions that meets certain criteria. With this new tool, Agents can have more control when they search for […]

Read the article >

« Previous 1 … 5 6 7 8 Next »