customer service

WhatsApp for business: the key to effective customer care

April 12

Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are […]

Read the article >

Chat with Artificial Intelligence: the seamless integration of human support and technology

April 9

The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]

Read the article >

Maximize your customer service efficiency with XCALLY's Real time monitoring

April 5

When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the […]

Read the article >

Omnichannel call center software: The complete solution for a seamless customer experience

April 2

Customer service as it was known until recently is changing at increasing speeds, with the use of increasingly sophisticated technological supports and also through the use of artificial intelligence. In an ever-changing environment, the concept of […]

Read the article >

Millennials vs Gen Z: How does the approach to customer service change across generations?

February 1

In recent years, the generational landscape has undergone significant change. Millennials, born between the 1980s and 1990s, saw the shift from a traditional technological era to the accelerating digital age, as opposed to Gen Z, the […]

Read the article >

Personalizing real-time customer service: the centrality of seamless customer service

January 19

Customer service is a crucial aspect for any company that wants to establish lasting relationships with its customers. In recent years, the concept of "seamless customer service" has gained increasing relevance in the contact center landscape. […]

Read the article >