Chatbot AI: how artificial intelligence is revolutionizing customer service
September 16
Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find […]
In an age when digital communication holds a crucial role in business, the use of tools such as WhatsApp for outbound marketing campaigns is proving increasingly essential. We explore how to make the most of this […]
Enhancing Financial Services through XCALLY: Mukuru's Case study
September 6
This case study delves into how Mukuru partnered with XCALLY to seamlessly integrate voice and digital communication, leading to remarkable improvements in operational efficiency, customer engagement, and service quality. Who are Mukuru? An introduction Mukuru is […]
Labor force management: leveraging technology for a strategic approach
September 3
Labor force management is a key element in optimizing human resources and improving operational efficiency within a company. Managing the workforce as well as possible is crucial to ensuring productivity and quality of services provided. In […]
How can sentiment analysis be used to improve customer experience
August 29
Sentiment analysis (sentiment analysis) is a powerful resource in the customer experience management landscape. Understanding how to use this technology to improve the customer experience can make a difference in building customer loyalty and optimizing company-customer […]
Artificial Intelligence in customer service: transforming the customer experience
August 21
Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience […]
