customer service

IVR builder: how to customize your own automated voice response system

December 13

Managing customer interactions is a crucial aspect for any company that wishes to remain competitive. In this context, the IVR builder represents a key tool for improving communications efficiency and optimizing the customer experience. We will […]

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IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite

December 10

In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an […]

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Voicebot technology: how to improve the customer journey with artificial intelligence

December 5

Technological innovation has transformed the way companies interact with their customers. Among the most promising solutions is emerging voicebot technology, which offers an advanced approach to managing communications in the customer service sector. Voicebots, with their […]

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How to choose an omnichannel call center software

November 26

The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and […]

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Real Time Translator: Facilitates Multilingual Conversations with XCALLY

November 22

In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]

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Fido Case Study - Promoting financial inclusion with XCALLY

November 13

In this case study, we will analyze how XCALLY enabled Fido, a client of Partner Maxin Solutions Ltd., to implement a tailored and innovative project in the financial field. Who is the client Fido is a […]

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