customer service

Fido Case Study - Promoting financial inclusion with XCALLY

November 13

In this case study, we will analyze how XCALLY enabled Fido, a client of Partner Maxin Solutions Ltd., to implement a tailored and innovative project in the financial field. Who is the client Fido is a […]

Read the article >

How XCALLY AI Assistants improve the customer experience and the work of operators

October 25

Customer service is evolving rapidly thanks to AI, which enables it to automate repetitive tasks and offer personalized assistance in real time. With its AI Assistants, XCALLY is enabling continuous improvement of the customer experience and […]

Read the article >

XCALLY Live call translator: real-time transcription and translation for effective customer service

October 18

In recent years, customer expectations have changed profoundly: speed, accessibility, and personalization have become priorities in the service experience. To keep up with these changes, XCALLY has decided to focus on theintegration of AI within its […]

Read the article >

What is it and what benefits does customer support automation bring

October 11

With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity, […]

Read the article >

Case Study Healthcare: XCALLY applied to the healthcare world

October 7

This case study in healthcare illustrates how XCALLY, an omnichannel customer care solution, has improved customer service for a leading company in the industry, especially during a very special time for everyone, namely the Covid Pandemic. […]

Read the article >

Chatbot intelligence: the use of AI for customer service

October 4

Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of […]

Read the article >

1 2 3 … 10 Next »