AI voicebot: the evolution in contact centers' customer service
March 7
When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder, […]
Optimizing the customer experience with a customer experience management software
March 4
Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them […]
Xenialab S.r.l. becomes XCALLY S.r.l.: a renovation to go beyond the boundaries of customer experience
February 27
Xenialab S.r.l., an industry leader in innovative customer experience solutions, is pleased to announce its corporate name change to XCALLY S.r.l. This transformation marks a new chapter in the company's history of renewing itself to go […]
The future of customer experience: leveraging AI sentiment analysis for a deeper understanding of customers
January 23
The digital age has brought an enormous amount of data at the disposal of companies. Among the most valuable data are those that reflect customers' opinions, emotions, and perceptions. Understanding this information is critical to improve […]
Omnichannel vs Multichannel: What Are the Differences?
April 26
In recent years, the world of customer care has undergone a radical transformation. With the advent of technology and the widespread use of mobile devices, customers have gained unprecedented power. Today, end-users can interact with companies […]
Data management is a crucial aspect for any business, as accurate cataloging and retention of information is essential for smooth operations. It is important to ensure data is stored securely and backed up effectively to avoid […]
