How to optimize a customer service call center through an omnichannel solution
August 9
Expectations of customer care call centers have increased significantly in recent years. The massive use of social media and the Internet in general, the introduction of Artificial Intelligence, and greater sensitivity to issues related to the […]
Customer relationship management system and omnichannel: how to best integrate them through XCALLY
July 30
Managing customer relationships effectively is a priority for every company. A system CRM (Customer Relationship Management System) thus proves to be an indispensable tool for organizing and optimizing all marketing, sales and after-sales activities. Using a […]
XCALLY Mobile: flexibility and productivity for your agents even on the go
July 22
XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone. The application redefines the customer service paradigm, freeing the agent from the fixed […]
Challenges and Opportunities in Creating an Omnichannel Healthcare Strategy
July 9
The increasing demand for personalized healthcare services and the need to improve efficiency and accessibility of care have made the adoption of an omnichannel approach essential in the healthcare sector. An omnichannel healthcare strategy allows healthcare […]
Omnichannel Customer Journey: The Key to Successful Customer Care
July 2
When it comes to customer service and enhancing the experience of your users, an Omnichannel Customer Journey is a fundamental strategic approach to creating quality interactions that provide value and foster loyalty. In this article, we […]
Jscripty: Enhance the Efficiency of Your Customer Service with XCALLY
June 21
In the world of customer service, efficiency and the quality of customer support are crucial for a company's success. Scripting tools are powerful resources that enable structured and guided customer interactions. In this article, we will […]
