Chatbot AI: how artificial intelligence is revolutionizing customer service
September 16
Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find […]
How can sentiment analysis be used to improve customer experience
August 29
Sentiment analysis (sentiment analysis) is a powerful resource in the customer experience management landscape. Understanding how to use this technology to improve the customer experience can make a difference in building customer loyalty and optimizing company-customer […]
Artificial Intelligence in customer service: transforming the customer experience
August 21
Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience […]
Hyper - personalization and customer experience: how to build customer loyalty
August 13
Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream […]
How to optimize a customer service call center through an omnichannel solution
August 9
Expectations of customer care call centers have increased significantly in recent years. The massive use of social media and the Internet in general, the introduction of Artificial Intelligence, and greater sensitivity to issues related to the […]
Customer relationship management system and omnichannel: how to best integrate them through XCALLY
July 30
Managing customer relationships effectively is a priority for every company. A system CRM (Customer Relationship Management System) thus proves to be an indispensable tool for organizing and optimizing all marketing, sales and after-sales activities. Using a […]
