Real Time Translator: Facilitates Multilingual Conversations with XCALLY
November 22
In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]
How AI integration is transforming customer service
October 15
The technological evolution of recent years is profoundly changing the expectations of customers, who are increasingly demanding in terms of service quality and response time. To keep up with these changes and offer a consistently personalized […]
What is it and what benefits does customer support automation bring
October 11
With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity, […]
Chatbot intelligence: the use of AI for customer service
October 4
Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of […]
XCALLY AI Agent Assistants: support your operators with artificial intelligence
October 1
In recent years, the relationship between companies and customers has undergone a radical transformation. Modern customer care systems are called upon to handle increasingly sophisticated interactions across multiple channels, ensuring excellent service. To better support the […]
Seamless integration at the service of customer care
September 23
The seamless integrationor seamless integration, is a key factor in ensuring a seamless customer experience. The buying experience and relationship with businesses has increasingly shifted to digital channels, such as websites, apps, social networks and messaging. […]
