customer experience

Process automation: manage customer relationship through predefined interactions

December 16

Process automation has become an essential element for companies looking to improve operational efficiency and customer satisfaction. In an environment where communication occurs across multiple channels, integrating automation solutions is not only beneficial, but also critical […]

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IVR builder: how to customize your own automated voice response system

December 13

Managing customer interactions is a crucial aspect for any company that wishes to remain competitive. In this context, the IVR builder represents a key tool for improving communications efficiency and optimizing the customer experience. We will […]

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IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite

December 10

In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an […]

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Voicebot technology: how to improve the customer journey with artificial intelligence

December 5

Technological innovation has transformed the way companies interact with their customers. Among the most promising solutions is emerging voicebot technology, which offers an advanced approach to managing communications in the customer service sector. Voicebots, with their […]

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Unlock your call center's potential with XCALLY AI Solutions

December 2

To stay ahead of the curve and maintain high customer service standards, companies are constantly looking for ways to optimize customer interactions and improve operational efficiency. Artificial intelligence (AI)-based solutions present themselves as an effective answer […]

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Revolutionizing the Customer Journey in call centers: the importance of personalization and omnichannelity

November 29

In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and […]

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