Jscripty: Enhance the Efficiency of Your Customer Service with XCALLY
June 21
In the world of customer service, efficiency and the quality of customer support are crucial for a company's success. Scripting tools are powerful resources that enable structured and guided customer interactions. In this article, we will […]
In the context of business efficiency, proper human resource management is essential. To ensure activity optimization and goal achievement, companies are increasingly relying on Workforce Management (WFM) processes. In this article, we will explore the concept […]
Conversational AI and Chatbots: Transforming Omnichannel Customer Experience with XCALLY
May 16
Conversational AI and chatbots have emerged as powerful tools in the realm of customer experience, enabling personalized interactions and providing immediate and intelligent support. In this article, we will explore how Conversational AI and chatbots are […]
Optimize your customer care service for your booking service with XCALLY.
May 9
The lives of many of us today are marked by booking services: travel, appointments, and various daily services require a booking service and, consequently, a customer service that can keep track of all requests and resolve […]
Customer Service Quality Analyst: the expert who improves customer care efficiency
April 19
In customer care, quality of service is paramount. To ensure that customers receive excellent service, companies rely on specialized professionals such as the Customer Service Quality Analyst. In this article, we will explore the fundamental role […]
Chat with Artificial Intelligence: the seamless integration of human support and technology
April 9
The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]
