Optimize your customer care service for your booking service with XCALLY.
May 9
The lives of many of us today are marked by booking services: travel, appointments, and various daily services require a booking service and, consequently, a customer service that can keep track of all requests and resolve […]
Customer Service Quality Analyst: the expert who improves customer care efficiency
April 19
In customer care, quality of service is paramount. To ensure that customers receive excellent service, companies rely on specialized professionals such as the Customer Service Quality Analyst. In this article, we will explore the fundamental role […]
Chat with Artificial Intelligence: the seamless integration of human support and technology
April 9
The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]
Omnichannel engagement: the strategy to win and retain customers
March 12
Nowadays, average users expect the ability to take advantage of customer care services that are as continuous and personalized as possible. Omnichannel engagement has emerged as the solution to meet these expectations, ensuring a smooth and […]
Optimizing the customer experience with a customer experience management software
March 4
Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them […]
Millennials vs Gen Z: How does the approach to customer service change across generations?
February 1
In recent years, the generational landscape has undergone significant change. Millennials, born between the 1980s and 1990s, saw the shift from a traditional technological era to the accelerating digital age, as opposed to Gen Z, the […]
