Hyper - personalization and customer experience: how to build customer loyalty
August 13
Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream […]
How to optimize a customer service call center through an omnichannel solution
August 9
Expectations of customer care call centers have increased significantly in recent years. The massive use of social media and the Internet in general, the introduction of Artificial Intelligence, and greater sensitivity to issues related to the […]
Omnichannel Customer Journey: The Key to Successful Customer Care
July 2
When it comes to customer service and enhancing the experience of your users, an Omnichannel Customer Journey is a fundamental strategic approach to creating quality interactions that provide value and foster loyalty. In this article, we […]
Jscripty: Enhance the Efficiency of Your Customer Service with XCALLY
June 21
In the world of customer service, efficiency and the quality of customer support are crucial for a company's success. Scripting tools are powerful resources that enable structured and guided customer interactions. In this article, we will […]
In the context of business efficiency, proper human resource management is essential. To ensure activity optimization and goal achievement, companies are increasingly relying on Workforce Management (WFM) processes. In this article, we will explore the concept […]
Conversational AI and Chatbots: Transforming Omnichannel Customer Experience with XCALLY
May 16
Conversational AI and chatbots have emerged as powerful tools in the realm of customer experience, enabling personalized interactions and providing immediate and intelligent support. In this article, we will explore how Conversational AI and chatbots are […]
