customer experience

Today, AI-based solutions are profoundly changing the way companies interact with their customers, offering personalized experiences, immediate responses, and ongoing support. In this article, we will explore how applications of artificial intelligence in customer care are…

In this article, we will explore the concept of customer experience management, analyzing the benefits of implementing dedicated CX software and find out how XCALLY is revolutionizing this industry with innovative, cutting-edge solutions. Whether you run…

When we talk about on-premise vs cloud in the context of omnichannel software, we are referring to two deployment models that offer different opportunities and challenges for companies. The two solutions have their advantages and disadvantages,…

In an increasingly competitive market, where the customer journey has become the main differentiator among brands, implementing an effective quality monitoring system is no longer an option, but a strategic necessity for any company that wants…

What do we mean when we talk about CX or customer experience? In an area like customer service, what does it imply to have or not have a good CX? Is it true that companies that…

Customer focus has never been more crucial than it is today. A company's ability to meet customer expectations can mean the difference between success and failure. Customer satisfaction strategies are essential tools for building and maintaining…