customer experience

What is it and what benefits does customer support automation bring

October 11

With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity, […]

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XCALLY AI Agent Assistants: support your operators with artificial intelligence

October 1

In recent years, the relationship between companies and customers has undergone a radical transformation. Modern customer care systems are called upon to handle increasingly sophisticated interactions across multiple channels, ensuring excellent service. To better support the […]

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Chatbot AI: how artificial intelligence is revolutionizing customer service

September 16

Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find […]

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Predictive customer analytics: optimize your customer service strategy

September 9

In the increasingly competitive customer service landscape, implementing advanced tools such as predictive customer analytics becomes critical to anticipating customer needs and delivering a personalized, quality experience. Let's find out how this technology can revolutionize the […]

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How can sentiment analysis be used to improve customer experience

August 29

Sentiment analysis (sentiment analysis) is a powerful resource in the customer experience management landscape. Understanding how to use this technology to improve the customer experience can make a difference in building customer loyalty and optimizing company-customer […]

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Artificial Intelligence in customer service: transforming the customer experience

August 21

Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience […]

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