customer experience

Process automation: manage customer relationship through predefined interactions

December 16

Process automation has become an essential element for companies looking to improve operational efficiency and customer satisfaction. In an environment where communication occurs across multiple channels, integrating automation solutions is not only beneficial, but also critical […]

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IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite

December 10

In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an […]

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Voicebot technology: how to improve the customer journey with artificial intelligence

December 5

Technological innovation has transformed the way companies interact with their customers. Among the most promising solutions is emerging voicebot technology, which offers an advanced approach to managing communications in the customer service sector. Voicebots, with their […]

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Unlock your call center's potential with XCALLY AI Solutions

December 2

To stay ahead of the curve and maintain high customer service standards, companies are constantly looking for ways to optimize customer interactions and improve operational efficiency. Artificial intelligence (AI)-based solutions present themselves as an effective answer […]

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Real Time Translator: Facilitates Multilingual Conversations with XCALLY

November 22

In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]

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What is it and what benefits does customer support automation bring

October 11

With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity, […]

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