Make the most of CRM Integration to optimize business efficiency
January 9
Customer Relationship Management (CRM) integration has become a crucial element for many companies aiming to improve customer management and operational efficiency. In this article, we will explore how to make the most of CRM integration to […]
AI and Automation: the technological revolution that is transforming the world of customer care
January 3
Artificial intelligence (AI) and automation are fundamentally changing the way businesses operate, offering unprecedented opportunities to improve efficiency, customer experience and overall productivity. In this article, we will explore how AI and automation are revolutionizing the […]
Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience
December 22
In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]
Omnichannel software: the complete solution for a borderless customer experience
December 19
The Customer Experience has become a key element for the success of companies in an increasingly competitive market. Providing a top-notch customer experience is critical to creating strong, lasting relationships. In this context, an omnichannel software […]
Why customer journey mapping is an indispensable tool for a contact center
November 29
The customer journey mapping is a useful tool because it enables companies to understand the entire journey that customers take. This methodology enables the identification of customer touch points and analysis of customer experiences, emotions, and […]
The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience
November 24
WhatsApp represents a powerful tool for implementing an omnichannel strategy, offering numerous benefits for companies. Its wide distribution and ease of use make it a favorite communication channel for consumers. With WhatsApp, it is possible to […]
