customer care

Why customer journey mapping is an indispensable tool for a contact center

November 29

The customer journey mapping is a useful tool because it enables companies to understand the entire journey that customers take. This methodology enables the identification of customer touch points and analysis of customer experiences, emotions, and […]

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The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience

November 24

WhatsApp represents a powerful tool for implementing an omnichannel strategy, offering numerous benefits for companies. Its wide distribution and ease of use make it a favorite communication channel for consumers. With WhatsApp, it is possible to […]

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Learn how to use omnichannel customer engagement for successful interactions

November 10

Omnichannel customer engagementhas become a key element for modern companies that want to provide a memorable experience for their customers. This strategy enables interaction with users through different communication channels, providing continuity and personalized engagement. What […]

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Automation triggers: what they are and how to apply them to customer care

October 25

In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]

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WhatsApp integration: the opportunities and benefits facing an omnichannel contact center

October 17

In today's digital world, companies are constantly looking for innovative ways to improve the customer service experience. Opening a communication channel via WhatsApp can be a strategic move for contact centers that wish to offer quality, […]

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XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs

October 12

In the competitive world of telecommunications, the ability to handle customer inquiries promptly and accurately is critical to success and retention. To meet this challenge, Intred has chosen to make a difference through its partnership with […]

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