Optimizing the customer experience with a customer experience management software
March 4
Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them […]
Xenialab S.r.l. becomes XCALLY S.r.l.: a renovation to go beyond the boundaries of customer experience
February 27
Xenialab S.r.l., an industry leader in innovative customer experience solutions, is pleased to announce its corporate name change to XCALLY S.r.l. This transformation marks a new chapter in the company's history of renewing itself to go […]
Improving the customer experience through Quality Analysis in customer care
February 13
What does Quality Analysis in customer experience consist of, and why is it such an important element for any company that handles large volumes of customer requests? Customer care, to date, plays a crucial role in […]
Millennials vs Gen Z: How does the approach to customer service change across generations?
February 1
In recent years, the generational landscape has undergone significant change. Millennials, born between the 1980s and 1990s, saw the shift from a traditional technological era to the accelerating digital age, as opposed to Gen Z, the […]
The benefits of cloud computing applied to customer service
January 29
In an increasingly digital and interconnected world, companies are constantly looking for innovative solutions to improve operational efficiency and deliver a superior customer experience. And this is precisely where the cloud computing comes into play. In […]
How XCALLY's Interactive Voice Response (IVR) designer can optimize call handling
January 17
Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the […]
