Omnichannel engagement: the strategy to win and retain customers
March 12
Nowadays, average users expect the ability to take advantage of customer care services that are as continuous and personalized as possible. Omnichannel engagement has emerged as the solution to meet these expectations, ensuring a smooth and […]
AI voicebot: the evolution in contact centers' customer service
March 7
When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder, […]
Optimizing the customer experience with a customer experience management software
March 4
Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them […]
Xenialab S.r.l. becomes XCALLY S.r.l.: a renovation to go beyond the boundaries of customer experience
February 27
Xenialab S.r.l., an industry leader in innovative customer experience solutions, is pleased to announce its corporate name change to XCALLY S.r.l. This transformation marks a new chapter in the company's history of renewing itself to go […]
Improving the customer experience through Quality Analysis in customer care
February 13
What does Quality Analysis in customer experience consist of, and why is it such an important element for any company that handles large volumes of customer requests? Customer care, to date, plays a crucial role in […]
Millennials vs Gen Z: How does the approach to customer service change across generations?
February 1
In recent years, the generational landscape has undergone significant change. Millennials, born between the 1980s and 1990s, saw the shift from a traditional technological era to the accelerating digital age, as opposed to Gen Z, the […]
