customer care

The benefits of cloud computing applied to customer service

January 29

In an increasingly digital and interconnected world, companies are constantly looking for innovative solutions to improve operational efficiency and deliver a superior customer experience. And this is precisely where the cloud computing comes into play. In […]

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How XCALLY's Interactive Voice Response (IVR) designer can optimize call handling

January 17

Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the […]

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Make the most of CRM Integration to optimize business efficiency

January 9

Customer Relationship Management (CRM) integration has become a crucial element for many companies aiming to improve customer management and operational efficiency. In this article, we will explore how to make the most of CRM integration to […]

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AI and Automation: the technological revolution that is transforming the world of customer care

January 3

Artificial intelligence (AI) and automation are fundamentally changing the way businesses operate, offering unprecedented opportunities to improve efficiency, customer experience and overall productivity. In this article, we will explore how AI and automation are revolutionizing the […]

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Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience

December 22

In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]

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Omnichannel software: the complete solution for a borderless customer experience

December 19

The Customer Experience has become a key element for the success of companies in an increasingly competitive market. Providing a top-notch customer experience is critical to creating strong, lasting relationships. In this context, an omnichannel software […]

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