The evolution of customer care: AI and chatbots offer new perspectives
March 26
The future of customer care is here, and it is being shaped by artificial intelligence (AI) and chatbots. These innovative solutions are transforming the way companies interact with their customers, offering immediate and personalized service. In […]
Explainability in AI: understanding artificial intelligence to improve customer care
March 21
Artificial intelligence is increasingly being used in customer interactions, but it is important for companies to be able to explain the decisions made by their systems, to give greater transparency to a world, in some cases, […]
IVR Optimization: Improving customer care efficiency with XCALLY for a personalized experience
March 18
In an ever-changing business landscape, delivering exceptional customer care is critical to maintaining a competitive advantage. A key aspect of optimizing customer interactions is the IVR (Interactive Voice Response) systems.. In this article, we will delve […]
iSpeech Text to Speech: The Revolution in Customer Care Automation.
March 15
Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech, […]
Omnichannel engagement: the strategy to win and retain customers
March 12
Nowadays, average users expect the ability to take advantage of customer care services that are as continuous and personalized as possible. Omnichannel engagement has emerged as the solution to meet these expectations, ensuring a smooth and […]
AI voicebot: the evolution in contact centers' customer service
March 7
When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder, […]
