customer care

Maximize your customer service efficiency with XCALLY's Real time monitoring

April 5

When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the […]

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Omnichannel call center software: The complete solution for a seamless customer experience

April 2

Customer service as it was known until recently is changing at increasing speeds, with the use of increasingly sophisticated technological supports and also through the use of artificial intelligence. In an ever-changing environment, the concept of […]

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The evolution of customer care: AI and chatbots offer new perspectives

March 26

The future of customer care is here, and it is being shaped by artificial intelligence (AI) and chatbots. These innovative solutions are transforming the way companies interact with their customers, offering immediate and personalized service. In […]

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Explainability in AI: understanding artificial intelligence to improve customer care

March 21

Artificial intelligence is increasingly being used in customer interactions, but it is important for companies to be able to explain the decisions made by their systems, to give greater transparency to a world, in some cases, […]

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IVR Optimization: Improving customer care efficiency with XCALLY for a personalized experience

March 18

In an ever-changing business landscape, delivering exceptional customer care is critical to maintaining a competitive advantage. A key aspect of optimizing customer interactions is the IVR (Interactive Voice Response) systems.. In this article, we will delve […]

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iSpeech Text to Speech: The Revolution in Customer Care Automation.

March 15

Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech, […]

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