customer care

XCALLY enables omnichannel management in the e-commerce industry.

May 24

The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition […]

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Discover how XCALLY revolutionizes the Omnichannel Customer Experience with Openchannel

May 21

Omnichannel is now an essential element in providing quality customer care. Today's customers expect to interact with companies through their preferred communication channels without interruptions or difficulties. To meet this need, XCALLY has developed an innovative […]

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Optimize your customer care service for your booking service with XCALLY.

May 9

The lives of many of us today are marked by booking services: travel, appointments, and various daily services require a booking service and, consequently, a customer service that can keep track of all requests and resolve […]

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XCALLY leverages AWS Polly in various ways to improve customer experience.

May 7

While the average user today expects to interact through digital channels such as chat or email, when it comes to customer support, the contribution of a human voice remains undoubtedly a winning and reassuring factor. Thanks […]

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Call Center Optimization: maximize efficiency and customer satisfaction with XCALLY

May 3

In recent years, the importance of providing high-quality customer care service has become critical to the success of companies. Call center optimization has become a key element in improving operational efficiency and customer satisfaction. In this […]

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Why it is important to choose an Omnichannel Customer Service Software to improve customer experience

April 23

The number of channels available for customers to interact with businesses has grown exponentially in recent years, with the advent of chatbots, messengers, mobile apps and more. It has become imperative for companies to manage requests […]

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