customer care

Chatbot evolution: from basic bots to artificial intelligence

June 14

The evolution of chatbots has revolutionized the way companies interact with customers. From simple basic bots, chatbots have become increasingly sophisticated through the integration of artificial intelligence. In this article, we will explore the history of […]

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Case Study Rodd Hotels: XCALLY's Solution for the Hospitality Sector

June 3

In this case study, we will analyze how XCALLY, with the support of its partner, successfully implemented an omnichannel solution for a well-known hospitality company in Canada and the USA. By leveraging the ease of integration […]

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XCALLY enables omnichannel management in the e-commerce industry.

May 24

The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition […]

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Discover how XCALLY revolutionizes the Omnichannel Customer Experience with Openchannel

May 21

Omnichannel is now an essential element in providing quality customer care. Today's customers expect to interact with companies through their preferred communication channels without interruptions or difficulties. To meet this need, XCALLY has developed an innovative […]

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Optimize your customer care service for your booking service with XCALLY.

May 9

The lives of many of us today are marked by booking services: travel, appointments, and various daily services require a booking service and, consequently, a customer service that can keep track of all requests and resolve […]

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XCALLY leverages AWS Polly in various ways to improve customer experience.

May 7

While the average user today expects to interact through digital channels such as chat or email, when it comes to customer support, the contribution of a human voice remains undoubtedly a winning and reassuring factor. Thanks […]

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