Labor force management: leveraging technology for a strategic approach
September 3
Labor force management is a key element in optimizing human resources and improving operational efficiency within a company. Managing the workforce as well as possible is crucial to ensuring productivity and quality of services provided. In […]
Artificial Intelligence in customer service: transforming the customer experience
August 21
Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience […]
Digital transformation in banking: the evolution of financial services
July 25
Digital transformation in the banking and finance sector has become an unavoidable necessity to remain competitive. These transformations involve the adoption of innovative technologies to improve operational efficiency, customer experience, and the ability to adapt to […]
XCALLY Mobile: flexibility and productivity for your agents even on the go
July 22
XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone. The application redefines the customer service paradigm, freeing the agent from the fixed […]
Partner Success: Strategies and Approaches for Quality Relationships
July 19
The success and value of a company depend not only on its intrinsic capabilities but also on the quality of its partnerships. Creating a network of strong and structured relationships, a concrete project, becomes increasingly crucial […]
Improve customer service quality with XCALLY Quality Analysis
July 17
Do you want to enhance the quality management of your customer interactions, optimize service delivery, and foster continuous improvement? XCALLY Quality Analysis is the solution for you. Using cutting-edge artificial intelligence technologies, XCALLY Quality Analysis analyzes […]
