customer care

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…

The Business Continuity Plan (BCP) is a fundamental pillar for any company aiming to ensure operational continuity in emergency or crisis situations. It is not easy to predict a critical situation, but it is possible to…

In this case study we are going to analyze how an automated translation solution enabled a client of mdtel, a strategic partner of XCALLY, to provide a targeted service for addressing gender-based violence and sexual assault.…

Customer focus has never been more crucial than it is today. A company's ability to meet customer expectations can mean the difference between success and failure. Customer satisfaction strategies are essential tools for building and maintaining…

Communications management is critical to the success of any business that relies on direct contact with customers. In this context, call management software is a crucial tool for coordinating and optimizing telephone interactions, ensuring effective and…

Statistically, at least 60 percent of customer service customers believe that a one-minute wait when calling a company is an unacceptable time. This is because end-user expectations have been evolving and, as of today, speed of…