customer care

In an increasingly competitive market, where the customer journey has become the main differentiator among brands, implementing an effective quality monitoring system is no longer an option, but a strategic necessity for any company that wants…

In this case study we are going to analyze how the customer of Inovasj, a long-standing partner of XCALLY, used our omnichannel solutions to significantly improve operations and customer experience. Who is the client company Lombarda…

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…

The Business Continuity Plan (BCP) is a fundamental pillar for any company aiming to ensure operational continuity in emergency or crisis situations. It is not easy to predict a critical situation, but it is possible to…

In this case study we are going to analyze how an automated translation solution enabled a client of mdtel, a strategic partner of XCALLY, to provide a targeted service for addressing gender-based violence and sexual assault.…

Customer focus has never been more crucial than it is today. A company's ability to meet customer expectations can mean the difference between success and failure. Customer satisfaction strategies are essential tools for building and maintaining…