customer care

Don't stop your business! Ensure the continuity of your Customer Care service!
May 3
This situation emphasizes the need to adopt new working methods for small, medium and large enterprises. It is not easy to predict a critical situation, this is why it is essential to have a Business Continuity […]
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call center dispositions
How to improve your strategy in a customer-driven way using dispositions
October 25
What is a disposition? A disposition is a label (or a set of labels, with a hierarchy of up to three levels) that describes the outcome of a call or, in general, an interaction. It is […]
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