The use of Predictive Analysis in customer care: how technology can improve customer experience
June 30
Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore, […]
Using Sentiment Analysis to improve Customer Care.
April 20
When we talk about customer care, customer satisfaction is essential. Sentiment Analysis, is an Artificial Intelligence-based technology that is revolutionizing the way call centers interact with users. In this article, we will explore how Sentiment Analysis […]
IVR stands for Interactive Voice Response: interactive voice response, which is a technology that allows customers to interact with a telephone system through a voice menu configurable to a company's specific needs. IVRs are increasingly established […]
How to choose the right customer support software for your contact center
February 1
One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this, […]
Don't stop your business! Ensure the continuity of your Customer Care service!
May 3
This situation emphasizes the need to adopt new working methods for small, medium and large enterprises. It is not easy to predict a critical situation, this is why it is essential to have a Business Continuity […]
How to improve your strategy in a customer-driven way using dispositions
October 25
What is a disposition? A disposition is a label (or a set of labels, with a hierarchy of up to three levels) that describes the outcome of a call or, in general, an interaction. It is […]
